FAQS

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from: info@beautybeyondcosmetics.com"

Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at info@beautybeyondcosmetics.

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. If an item may be considered defective, please email info@beautybeyondcosmetics.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 5 days from the day of purchase. If the product is deemed defective by BeautyBeyondCosmetics.com, you will be eligible for a refund or replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from BeautyBeyondCosmetics.com orders. In case of delayed, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24-48 hours with the exception of orders placed Fridays after 2 pm EST, or orders received during the weekend or Holidays. These orders will be processed the next business day.

If you require a reshipment, a re-shipping fee of $5.99 will be charged.

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $5.99. Beauty Beyond Cosmetics is not responsible for any lost or stolen packages shipped.

Yes, we ship worldwide.

All orders must be entered and processed in English.

Yes, we can add shipping to AE/SA/QA/UAE. All addresses and information should be in English. Our international carriers do not accept PO Boxes as the shipping address.

Beauty Beyond Cosmetics orders are processed in US Dollars. You can convert your currency on our website.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase. Please note that some Customs and Duties can be applied once the order arrives to the country of destination.